FAQ

From our China warehouse:

1. Standard shipping via DHL/FedEx: 3–7 business days to the US, UK, and Canada
2. To African and other regions: 7–12 business daysAll orders include full tracking information for real-time updates.

Yes. All our products are made of 100% human hair with intact cuticles, no synthetic fibers, no animal hair, and no chemical processing. We conduct strict quality checks to ensure consistency across every bundle and wig.

Absolutely. Our raw hair can be dyed, bleached, curled, permed, and restyled just like natural hair. We recommend testing on a small strand first and using professional hair care products to maintain the texture and longevity.

With proper care, the lifespan of our hair is:

1. Hair bundles & full lace wigs: 1–3 years
2. Closures & frontals: 8–18 monthsActual longevity depends on usage frequency, styling methods, and regular maintenance.

Minimal shedding and tangling is normal with new hair. With proper washing, conditioning, and regular care, the hair will remain smooth, soft, and tangle-free. We include a detailed care guide with every order to help you maintain the hair in the best condition.

Unused, unwashed, and unaltered items in their original packaging can be returned or exchanged within 14 days of delivery. Custom orders, dyed hair, and altered items are non-returnable. Please contact our customer service to confirm eligibility and obtain the return address before sending back any items.

Yes, we specialize in both bulk wholesale and dropshipping for hair salons, online sellers, and resellers. We support custom packaging, private labeling, and white-label services to help you build your own brand. Contact us for wholesale pricing, MOQ details, and dropshipping terms.

We are a factory-direct supplier with over 10 years of experience in the human hair industry. Unlike resellers, we own our production line, which allows us to offer competitive prices, stable inventory, and strict quality control. We focus on long-term partnerships and provide dedicated support for every wholesale client.

Yes. We offer a full range of custom services, including:

1. Custom lengths, colors, and textures
2. Custom wig cap sizes, densities, and styles
3. Private labeling and branded packaging Please contact us with your requirements, and our team will provide a custom quote for your order.

You can reach our wholesale support team via WhatsApp or email. We typically respond to inquiries within 24 hours. Contact us for wholesale catalogs, price lists, sample requests, and any other questions about our products or services.