Refund policy

Return, Refund & Cancellation Policy

We accept order cancellation before the order is shipped or produced.

Full refund will be issued if cancellation is approved.

We do not accept cancellation once the order has already been shipped.

Customers may apply for a return within 14 days upon delivery.

To be eligible for return:

Items must be unused, unwashed, uncut, and unaltered
Original packaging and labels must be intact
Proof of purchase is required

Please contact our customer service to get the official return address before sending back any package.

Custom orders & personalized items are non-refundable and non-returnable.
If the return is caused by the buyer’s personal reason, the buyer is responsible for return shipping fees.
If you receive damaged, wrong, or defective items due to our mistake, we will cover the return shipping cost.
No restocking fee will be charged on eligible returns.

Once your returned item is received and inspected, we will send you an email notification.

If your refund is approved, the fund will be processed and credited back to your original payment method within several business days.

If you have not received your refund after processing:

Please check your bank account first.
It may take a few business days to be officially posted by your credit card company or bank.
If the issue remains unresolved, please contact us at:

service@nmahair.com